Incident Management

When food shows signs of defect such as change of colour, taste, odour, infestation, and other issues affecting quality, it should be reported.  

Purpose of reporting incidents:

  • Assure that the food and commodities supplied to our beneficiaries meet WFP's commitment to improve nutrition pursuant to SDG 2, in alignment with WFP's Strategic Objective to "Save Lives and protect livelihoods in emergencies

  • Support operations to help minimize impact, by tracing, isolating and mitigating risk in the pipeline and meeting WFP's mandate of feeding people the right food; and

  • Gather and consolidate evidence and data to take corrective actions to prevent re-occurrence of incidents, in order to coordinate and facilitate cases to support improvement and monitor supplier performance.

Incident Reporting Process:

  • WFP utilizes the Rapid Incident Notification Grid (RING)

  • The RING report is completed by the country office and accompanied by any supporting evidence such as photos and relevant documents;

  • The country office then transmits the RING report to WFP Food Quality and Safety Unit Chief to facilitate coordination towards resolution; and

  • The Food Safety and Quality Unit will consolidate all information, provide technical support, guidance or take other necessary action to resolve the incident.